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to a WardsAuto newsletter today!","Get the latest automotive news delivered daily or weekly. With 6 newsletters to choose from, each curated by our Editors, you can decide what matters to you most.","newsletterId","blt9fed09ee18792c0b","SUBSCRIBE","mode","dark","pagination",{"_719":720,"_721":722},"totalCount",387,"currentPage",285,"contents",[725,743,755,763,771,781,788,798,811,823,836,844,852,861,872,883,890,902,913,921,928,936,948,959,969,979,987,997,1007,1017,1025,1035,1043,1051,1059],{"_179":180,"_157":726,"_181":728,"_163":732,"_165":732,"_168":733,"_734":735,"_170":171,"_172":736,"_174":171,"_166":737,"_738":171,"_191":739,"_175":212,"_177":213,"_189":206,"_740":-5,"_741":742},{"_159":171,"_161":727},"WardsAuto logo",[729],{"_54":356,"_185":357,"_187":358,"_730":731},"role","Contributing Editor","Dealer Reviews on Cars.com","/financials/dealer-reviews-on-cars-com","linkAttrs",{},"Feb 1, 2011","DETROIT Cars.com will add consumers' dealer reviews on its automotive marketplace website, starting in March. We are throwing the entire organization behind it, Cars.com CEO Mitch Golub tells Ward's here during the North American International Auto Show. It is a win-win for consumers and dealers. Online reviews for assorted services and products in general and for dealerships in particular have exploded","articleBodyJsonSummary","normal","paidGating","articleSize","big",{"_179":180,"_157":744,"_181":745,"_163":750,"_165":750,"_168":751,"_734":752,"_170":171,"_172":753,"_174":171,"_166":754,"_738":171,"_191":739,"_175":215,"_177":216,"_189":206,"_740":-5,"_741":742},{"_159":171,"_161":727},[746],{"_54":747,"_185":748,"_187":749,"_730":731},"Drew Winter","/author/drew-winter","https://eu-images.contentstack.com/v3/assets/blt7121b6ec5c11097b/blt5aef1a95a196ea42/6614eb6ce4987f6bbe76f2d7/Drew_20Winter-cropped2.jpg","Are Fun Cars Doomed?","/regulatory/are-fun-cars-doomed-",{},"Jan 27, 2011","Enthusiasts worry regulations and changing consumer tastes will bury sporty cars.",{"_179":180,"_157":756,"_181":757,"_163":759,"_165":759,"_168":760,"_734":761,"_170":171,"_172":753,"_174":171,"_166":762,"_738":171,"_191":739,"_175":208,"_177":209,"_189":206,"_740":-5,"_741":742},{"_159":171,"_161":727},[758],{"_54":356,"_185":357,"_187":358,"_730":731},"All Kept Their Heads While Creating Auto-Technician Training Center","/industry/all-kept-their-heads-while-creating-auto-technician-training-center",{},"I remember thinking it was a great idea, but wondering if they could pull it off.",{"_179":180,"_157":764,"_181":765,"_163":767,"_165":767,"_168":768,"_734":769,"_170":171,"_172":770,"_174":171,"_166":171,"_738":171,"_191":739,"_175":208,"_177":209,"_189":206,"_740":-5,"_741":742},{"_159":171,"_161":727},[766],{"_54":356,"_185":357,"_187":358,"_730":731},"What Makes Shoppers Click? 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there’s no critical mass,” says Mitch Golub, CEO of the online automotive marketplace.",{"_179":180,"_157":845,"_181":846,"_163":848,"_165":848,"_168":849,"_734":850,"_170":171,"_172":834,"_174":171,"_166":851,"_738":171,"_191":739,"_175":208,"_177":209,"_189":206,"_740":-5,"_741":742},{"_159":171,"_161":727},[847],{"_54":356,"_185":357,"_187":358,"_730":731},"AutoNation CEO Says Detroit Must Resist Overproducing","/industry/autonation-ceo-says-detroit-must-resist-overproducing",{},"“As a capitalist, an entrepreneur and a Republican, it pains me to say that Uncle Sam saved the auto industry,” Jackson says.",{"_179":180,"_157":853,"_181":854,"_163":856,"_165":856,"_168":857,"_734":858,"_170":171,"_172":859,"_174":171,"_166":860,"_738":171,"_191":739,"_175":208,"_177":209,"_189":206,"_740":-5,"_741":742},{"_159":171,"_161":727},[855],{"_54":747,"_185":748,"_187":749,"_730":731},"Dull Matte Finishes Go From Cheap to Ultra-Chic","/industry/dull-matte-finishes-go-from-cheap-to-ultra-chic",{},"Jan 12, 2011","Designers say the low-gloss look is becoming a popular means of making vehicles stand out in a crowd.",{"_179":180,"_157":862,"_181":863,"_163":867,"_165":867,"_168":868,"_734":869,"_170":171,"_172":870,"_174":171,"_166":871,"_738":171,"_191":739,"_175":212,"_177":213,"_189":206,"_740":-5,"_741":742},{"_159":171,"_161":727},[864],{"_54":865,"_185":866,"_187":171,"_730":817},"William Diem","/author/william-diem","Land Rover Sets Sights on Asia Following Strong 2010","/financials/land-rover-sets-sights-on-asia-following-strong-2010",{},"Jan 11, 2011","Although India is home to parent auto maker Tata Motors, it likely will be several years before sales in the country are substantial, executive John Edwards says.",{"_179":180,"_157":873,"_181":874,"_163":878,"_165":878,"_168":879,"_734":880,"_170":171,"_172":881,"_174":171,"_166":882,"_738":171,"_191":739,"_175":208,"_177":209,"_189":206,"_740":-5,"_741":742},{"_159":171,"_161":727},[875],{"_54":876,"_185":877,"_187":171,"_730":171},"Ward's Staff","/author/ward-s-staff","Reporter’s Notebook: Gone With the Wind?","/industry/reporter-s-notebook-gone-with-the-wind-",{},"Jan 10, 2011","Ward’s writers pass along the buzz at this week’s North American International Auto Show in Detroit.",{"_179":180,"_157":884,"_181":885,"_163":887,"_165":887,"_168":888,"_734":889,"_170":171,"_172":881,"_174":171,"_166":171,"_738":171,"_191":739,"_175":208,"_177":209,"_189":206,"_740":-5,"_741":742},{"_159":171,"_161":727},[886],{"_54":356,"_185":357,"_187":358,"_730":731},"What Makes Car Shoppers Click? Who Knows? update from January 2011","/industry/what-makes-car-shoppers-click-who-knows-update-from-january-2011",{},{"_179":180,"_157":891,"_181":892,"_163":898,"_165":898,"_168":899,"_734":900,"_170":171,"_172":881,"_174":171,"_166":901,"_738":171,"_191":739,"_175":208,"_177":209,"_189":206,"_740":-5,"_741":742},{"_159":171,"_161":727},[893],{"_54":894,"_185":895,"_187":896,"_730":897},"Tom Murphy","/author/tom-murphy","https://eu-images.contentstack.com/v3/assets/blt7121b6ec5c11097b/blt07736a99244a8087/6614eb6acdd5f76d4bb5d78d/2018_20Tom_20Murphy_20WardsAuto_20-_20large_20resized_0.jpg","Managing Editor","NAIAS Caps ‘Amazing Turnaround’","/industry/naias-caps-amazing-turnaround-",{},"“We’re expecting the auto show to be a pretty big party, with lots of pats on the back and deservedly so,” one auto analyst says, while cautioning: “We shouldn’t get too fat and happy.”",{"_179":180,"_157":903,"_181":904,"_163":909,"_165":909,"_168":910,"_734":911,"_170":171,"_172":881,"_174":171,"_166":912,"_738":171,"_191":739,"_175":208,"_177":209,"_189":206,"_740":-5,"_741":742},{"_159":171,"_161":727},[905],{"_54":906,"_185":907,"_187":908,"_730":830},"James M. Amend","/author/james-m-amend","https://eu-images.contentstack.com/v3/assets/blt7121b6ec5c11097b/bltb3084022a85ab800/6614eb9008cc7569dfa6bc29/James_20M.jpg","Chevy Sonic Bows in Detroit; Promises More Entry-Level Bang for the Buck","/industry/chevy-sonic-bows-in-detroit-promises-more-entry-level-bang-for-the-buck",{},"Expect the Sonic to command a higher price, as it follows the new industry trend away from thrifty econoboxes.",{"_179":180,"_157":914,"_181":915,"_163":917,"_165":917,"_168":918,"_734":919,"_170":171,"_172":881,"_174":171,"_166":920,"_738":171,"_191":739,"_175":212,"_177":213,"_189":206,"_740":-5,"_741":742},{"_159":171,"_161":727},[916],{"_54":876,"_185":877,"_187":171,"_730":171},"NADA’s Top 5 Reason for Robust Car Sales in 2011","/financials/nada-s-top-5-reason-for-robust-car-sales-in-2011",{},"“Auto sales are playing a key role in leading the economic recovery,” says NADA’s Chief Economist Paul Taylor.",{"_179":180,"_157":922,"_181":923,"_163":924,"_165":924,"_168":925,"_734":926,"_170":171,"_172":927,"_174":171,"_166":171,"_738":171,"_191":739,"_175":208,"_177":209,"_189":206,"_740":-5,"_741":742},{"_159":171,"_161":727},[],"Cagey Krafcik Running Super Bowl Reverse?","/industry/cagey-krafcik-running-super-bowl-reverse-",{},"Jan 5, 2011",{"_179":180,"_157":929,"_181":930,"_163":932,"_165":932,"_168":933,"_734":934,"_170":171,"_172":927,"_174":171,"_166":935,"_738":171,"_191":739,"_175":208,"_177":209,"_189":206,"_740":-5,"_741":742},{"_159":171,"_161":727},[931],{"_54":906,"_185":907,"_187":908,"_730":830},"OnStar Taps Verizon to Explore New Connectivity Features","/industry/onstar-taps-verizon-to-explore-new-connectivity-features",{},"By combining its telematics technology with Verizon’s upcoming 4G wireless network and six strategically placed onboard cameras, OnStar soon will be able to record damage being done to a parked vehicle.",{"_179":180,"_157":937,"_181":938,"_163":944,"_165":944,"_168":945,"_734":946,"_170":171,"_172":947,"_174":171,"_166":171,"_738":171,"_191":739,"_175":212,"_177":213,"_189":206,"_740":-5,"_741":742},{"_159":171,"_161":727},[939],{"_54":940,"_185":941,"_187":942,"_730":943},"John Sousanis 1","/author/john-sousanis-1","https://eu-images.contentstack.com/v3/assets/blt7121b6ec5c11097b/blt6fe968f92d2c8cb4/6614eb97c5a98afeecd686df/John_Sousanis_2011_use.jpg","Director of Information Content","December SAAR hits 12.5 Mln - 2010 Sales Up 11.1%","/financials/december-saar-hits-12-5-mln-2010-sales-up-11-1-",{},"Jan 4, 2011",{"_179":180,"_157":949,"_181":950,"_163":954,"_165":954,"_168":955,"_734":956,"_170":171,"_172":957,"_174":171,"_166":958,"_738":171,"_191":739,"_175":212,"_177":213,"_189":206,"_740":-5,"_741":742},{"_159":171,"_161":727},[951],{"_54":952,"_185":953,"_187":171,"_730":171},"Al Amersdorfer","/author/al-amersdorfer","Get Internet Facts Straight","/financials/get-internet-facts-straight",{},"Jan 1, 2011","With all of the information available on the Internet, many dealers find it difficult to know exactly from where they're getting their Internet leads, and more importantly, their Internet deliveries. We recently received a call from a dealer who wanted us to review his Internet sales process. He was getting some conflicting information about how well he was doing with Internet leads. His general sales",{"_179":180,"_157":960,"_181":961,"_163":965,"_165":965,"_168":966,"_734":967,"_170":171,"_172":957,"_174":171,"_166":968,"_738":171,"_191":739,"_175":221,"_177":222,"_189":206,"_740":-5,"_741":742},{"_159":171,"_161":727},[962],{"_54":963,"_185":964,"_187":171,"_730":171},"Phil Villegas","/author/phil-villegas","Buy-Sell Market Medium Cool","/sustainability/buy-sell-market-medium-cool",{},"Despite forecasts predicting an uptick in annual retail sales next year, the reality is that 2011 will likely continue to be a challenging retail environment for dealers. To gauge the future, we need only look at the sputtering economy, high unemployment rates, and fragile state of consumer confidence. Much like the general retail environment, the buy-sell market for dealership facilities will continue",{"_179":180,"_157":970,"_181":971,"_163":975,"_165":975,"_168":976,"_734":977,"_170":171,"_172":957,"_174":171,"_166":978,"_738":171,"_191":739,"_175":208,"_177":209,"_189":206,"_740":-5,"_741":742},{"_159":171,"_161":727},[972],{"_54":973,"_185":974,"_187":171,"_730":171},"Tim Deese","/author/tim-deese","Used Cars Are Commodities?","/industry/used-cars-are-commodities-",{},"People in our field can make money in spite of ourselves. We are the truest entrepreneurs on this planet. But some of the things we do amaze me. Take used cars, for example. Some of us look at a lot full of used cars and see just a lot full of used cars rather than different vehicles to meet a variety of consumer wants and needs. If every other industry had that closed-minded opinion of their product,",{"_179":180,"_157":980,"_181":981,"_163":983,"_165":983,"_168":984,"_734":985,"_170":171,"_172":957,"_174":171,"_166":986,"_738":171,"_191":739,"_175":212,"_177":213,"_189":206,"_740":-5,"_741":742},{"_159":171,"_161":727},[982],{"_54":894,"_185":895,"_187":896,"_730":897},"Manual Isn't Just in Glovebox","/financials/manual-isn-t-just-in-glovebox",{},"It's been a long time more than 30 years since young drivers needed to learn the art of shifting gears with a 3-pedal manual transmission. Thanks to the torque converter, modern automatic transmissions dominate the U.S. light-vehicle market. More recently developed continuously-variable and dual-clutch transmissions have further cemented that trend. But the old-school shift-it-yourself gearbox is",{"_179":180,"_157":988,"_181":989,"_163":993,"_165":993,"_168":994,"_734":995,"_170":171,"_172":957,"_174":171,"_166":996,"_738":171,"_191":739,"_175":212,"_177":213,"_189":206,"_740":-5,"_741":742},{"_159":171,"_161":727},[990],{"_54":991,"_185":992,"_187":171,"_730":171},"Steve Finaly","/author/steve-finaly","‘My Customers Fascinate Me’","/financials/-my-customers-fascinate-me-",{},"Jack Fitzgerald was a decent door-to-door salesman. Now, he’s a “folk-hero” dealer.",{"_179":180,"_157":998,"_181":999,"_163":1003,"_165":1003,"_168":1004,"_734":1005,"_170":171,"_172":957,"_174":171,"_166":1006,"_738":171,"_191":739,"_175":212,"_177":213,"_189":206,"_740":-5,"_741":742},{"_159":171,"_161":727},[1000],{"_54":1001,"_185":1002,"_187":171,"_730":171},"Peter Brandow","/author/peter-brandow","Country Club Dealerships","/financials/country-club-dealerships",{},"If you make more than you spend, it won't take long before you're solicited by folks who want to sell you stocks and other commissionable investments. If asked, those securities sales people will tell you they target high net-worth clients who like to buy high and sell higher. If you poke deeper, however, you'll find that for lack of those patrons, most stock-brokers make the majority of their income",{"_179":180,"_157":1008,"_181":1009,"_163":1013,"_165":1013,"_168":1014,"_734":1015,"_170":171,"_172":957,"_174":171,"_166":1016,"_738":171,"_191":739,"_175":208,"_177":209,"_189":206,"_740":-5,"_741":742},{"_159":171,"_161":727},[1010],{"_54":1011,"_185":1012,"_187":171,"_730":817},"Lillie Guyer","/author/lillie-guyer","Some Bailed; Not Jay Cimino","/industry/some-bailed-not-jay-cimino",{},"We had to take a good look at where we were going if we wanted to survive,” says head of the Phil Long Automotive Group in Colorado.",{"_179":180,"_157":1018,"_181":1019,"_163":1021,"_165":1021,"_168":1022,"_734":1023,"_170":171,"_172":957,"_174":171,"_166":1024,"_738":171,"_191":739,"_175":208,"_177":209,"_189":206,"_740":-5,"_741":742},{"_159":171,"_161":727},[1020],{"_54":876,"_185":877,"_187":171,"_730":171},"Show Goes On And On","/industry/show-goes-on-and-on",{},"In deference to those who believe Sunday should be for rest, organizers of the North American International Auto Show decided a few years ago the schedule for press conferences should be limited to the following Monday and Tuesday. Judging by this year's jam-packed schedule, the committee might need to reconsider: The grid for Monday, Jan. 10, calls for 22 press conferences between 6:30 a.m. and 8",{"_179":180,"_157":1026,"_181":1027,"_163":1031,"_165":1031,"_168":1032,"_734":1033,"_170":171,"_172":957,"_174":171,"_166":1034,"_738":171,"_191":739,"_175":218,"_177":219,"_189":206,"_740":-5,"_741":742},{"_159":171,"_161":727},[1028],{"_54":1029,"_185":1030,"_187":171,"_730":830},"Eric Mayne","/author/eric-mayne","Deal Pending to Undo Border Tie-Ups?","/suppliers/deal-pending-to-undo-border-tie-ups-",{},"A reported deal to revise Canada-U.S. border-traffic regulations promises reduced transportation costs for auto makers and suppliers. The agreement, which could be signed this month, calls for changes to a cross-border shipping process marked by varying degrees of delay since foreign terrorists struck on U.S. soil in 2001. Traffic bottlenecks have occurred at land crossings between the U.S. and Canada",{"_179":180,"_157":1036,"_181":1037,"_163":1039,"_165":1039,"_168":1040,"_734":1041,"_170":171,"_172":957,"_174":171,"_166":1042,"_738":171,"_191":739,"_175":208,"_177":209,"_189":206,"_740":-5,"_741":742},{"_159":171,"_161":727},[1038],{"_54":356,"_185":357,"_187":358,"_730":731},"Delinquencies, Repos Down","/industry/delinquencies-repos-down",{},"Auto-loan delinquencies and repossessions are down, says Melinda Zabritski, Experian Automotive's director-automotive credit. Overall loan portfolios are very strong, she says, referring to third-quarter 2010 lending performance compared with like-2009. We're seeing growth in super prime and prime, and subprime lending is loosening somewhat. Thirty- and 60-day delinquencies have dropped 8.43% and",{"_179":180,"_157":1044,"_181":1045,"_163":1047,"_165":1047,"_168":1048,"_734":1049,"_170":171,"_172":957,"_174":171,"_166":1050,"_738":171,"_191":739,"_175":212,"_177":213,"_189":206,"_740":-5,"_741":742},{"_159":171,"_161":727},[1046],{"_54":356,"_185":357,"_187":358,"_730":731},"CRM Works, When It Is Used","/financials/crm-works-when-it-is-used",{},"LAS VEGAS The head of an 88-store dealership group regularly checks to see if his sales people make follow-up phone calls to prospects, not just send them emails. One day, while checking his electronic activities log, he noticed one store's Internet department was skipping the calls. He phoned the manager and identified himself. At first thinking it was a prank call, the manager said, Yeah, right.",{"_179":180,"_157":1052,"_181":1053,"_163":1055,"_165":1055,"_168":1056,"_734":1057,"_170":171,"_172":957,"_174":171,"_166":1058,"_738":171,"_191":739,"_175":215,"_177":216,"_189":206,"_740":-5,"_741":742},{"_159":171,"_161":727},[1054],{"_54":356,"_185":357,"_187":358,"_730":731},"Jack Fitzgerald Proposes Plan to Replace the Estate Tax","/regulatory/jack-fitzgerald-proposes-plan-to-replace-the-estate-tax",{},"Dealer Jack Fitzgerald wants the estate tax eliminated and replaced with a proposal he has come up with. He says his idea is more equitable than the so-called death tax a long-time bane of auto dealers and other business people and would put as much money in government coffers. Over the years, businesses have been sold or disposed of to raise money necessary to pay estate taxes, Fitzgerald says. Many",{"_179":180,"_157":1060,"_181":1061,"_163":1063,"_165":1063,"_168":1064,"_734":1065,"_170":171,"_172":1066,"_174":171,"_166":171,"_738":171,"_191":739,"_175":208,"_177":209,"_189":206,"_740":-5,"_741":742},{"_159":171,"_161":727},[1062],{"_54":894,"_185":895,"_187":896,"_730":897},"My 2011 Resolution: End the Recession","/industry/my-2011-resolution-end-the-recession",{},"Dec 31, 2010","sidebarModules",[1069],{"_85":1070,"_1071":1072},"module_link_list","data",{"_1073":1074,"_1075":1076,"_1077":1078,"_1079":171,"_1080":1081,"_529":29,"_1086":1087},"listOption","Dynamic","listTitle","Reports","icon","Document","externalFeed","ctaButton",{"_1082":1083,"_1084":1085},"ctaButtonLink","/documents","ctaButtonText","See all","articles",[1088,1096,1101,1105],{"_179":1078,"_106":1089,"_56":1090,"_1091":29,"_1092":190,"_1093":1094,"_1095":171,"_174":171},"Closing Deals With Embedded Insurance","/finance-insurance/closing-deals-with-embedded-insurance","isExternalLink","readTime","publishedDate","2025-02-06T11:30:00.000Z","eventDate",{"_179":1078,"_106":1097,"_56":1098,"_1091":29,"_1092":1099,"_1093":1100,"_1095":171,"_174":171},"Vehlo’s Service Lane Solutions","/fixed-operations/vehlo-s-service-lane-solutions",3,"2025-02-05T11:45:00.000Z",{"_179":1078,"_106":1102,"_56":1103,"_1091":29,"_1092":1099,"_1093":1104,"_1095":171,"_174":171},"Shifting Gears: What Car Buyers Really Want in 2025","/retail/untitled","2025-02-04T11:30:00.000Z",{"_179":1078,"_106":1106,"_56":1107,"_1091":29,"_1092":1099,"_1093":1108,"_1095":171,"_174":171},"Less is More: How Website Overload Sinks Your Sales","/digital-marketing/less-is-more-how-website-overload-sinks-your-sales","2025-01-31T11:15:00.000Z","metadata",{"_1111":1112,"_1113":1114},"uid","blt43816b1bf2f7a147","aid","241824","schema",[1117],{"_1118":1119,"_1120":1121,"_1122":1123},"@context","https://schema.org","@type","BreadcrumbList","itemListElement",[1124,1128],{"_1120":1125,"_1126":206,"_54":555,"_1127":10},"ListItem","position","item",{"_1120":1125,"_1126":190,"_54":208,"_1127":1129},"https://www.wardsauto.com/industry","seo",{"_1132":1133,"_1134":1135,"_1136":1137,"_1138":29,"_1139":1140,"_13":14},"canonicalUrl","https://www.wardsauto.com/industry?page=285","metaDescription","Explore the latest news and expert commentary on Industry brought to you by the editors of Wards Auto","metaTitle","Industry recent news | Wards Auto","noIndex","imageUrl","https://www.wardsauto.com/assets/wardsauto-B4lJRlWA.ico","topic","pageName","weatherWidgetConfig","actionData","errors"]

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