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DealersWatch What You Say!Watch What You Say!
Much of what it means to be a lawyer involves knowing what to say and what not to say. Dealership personnel, however, generally do not take as much care when communicating with a customer. I'm convinced people, even old ones, can be taught to change the way they do things. My call to all F&I writers and managers is to start paying attention to your word choices! Here are some examples: The Interest