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Digital Marketing
Son of a Superstar Car Salesman Talks About Lessons LearnedSon of a Superstar Car Salesman Talks About Lessons Learned

In a WardsAuto Q&A, VinSolutions’ Mo Zahabi talks about the challenges of getting dealership personnel to use CRM, the benefits such systems afford, his shyness and his immigrant dad.

bySteve Finlay, Contributing Editor
Aug 21, 2017
|
1 Min Read
Letters of Intent Can Carry Unintended Consequences
Dealers
Letters of Intent Can Carry Unintended ConsequencesLetters of Intent Can Carry Unintended Consequences
byScott A. Augustine and Erica L. Opitz
Aug 18, 2017
1 Min Read
Boeckmann at flagship Galpin Ford where he started working in 1953
Dealers
He Pioneered Dealership Customer Experience Six Decades AgoHe Pioneered Dealership Customer Experience Six Decades Ago
bySteve Finlay
Aug 17, 2017
1 Min Read
George started in the business washing cars at age 10
Finance & Insurance
A Spearheader of Online Auto Auctions Disproves the DoubtersA Spearheader of Online Auto Auctions Disproves the Doubters
bySteve Finlay
Aug 16, 2017
1 Min Read
Bad reviews ldquono better way to drive customers to competitionrdquo Fawaz says
Dealers
Google Capable Not Only of Search, But Search and DestroyGoogle Capable Not Only of Search, But Search and Destroy
bySteve Finlay
Aug 15, 2017
1 Min Read
Surveyed consumers say quality of work trumps mere price
Fixed Operations
Dealership Fixed Ops Outmuscle But Don’t Outhustle CompetitorsDealership Fixed Ops Outmuscle But Don’t Outhustle Competitors
bySteve Finlay
Aug 14, 2017
1 Min Read
Fast Vehicle Reconditioning Aids Bottom Line
Fixed Operations
Fast Vehicle Reconditioning Aids Bottom Line
Fast Vehicle Reconditioning Aids Bottom Line
Aug 14, 2017
|
1 Min Read
byDennis McGinn
Consumer watchdog demands more transparency from automakers
Dealers
Australian Consumer Agency Comes Down on Automakers
Australian Consumer Agency Comes Down on Automakers
Aug 14, 2017
|
1 Min Read
byAlan Harman, Correspondent
Jennifer Libin photo
Retail
Car Dealership Customer: ‘Why Are You Asking Me That?’
Car Dealership Customer: ‘Why Are You Asking Me That?’
Aug 11, 2017
|
1 Min Read
byJennifer Libin
Challenges of selling FampI online are surmountable Timmerman says
Finance & Insurance
Ally Offers F&I on Internet Used-Car Marketplace
Ally Offers F&I on Internet Used-Car Marketplace
Aug 11, 2017
|
1 Min Read
bySteve Finlay, Contributing Editor
RedCaprsquos Zwick in headwear that promotes his company
Dealers
Firm Rides High on Dealer We’ll-Come-to-You VIP Trend
Firm Rides High on Dealer We’ll-Come-to-You VIP Trend
Aug 10, 2017
|
1 Min Read
bySteve Finlay, Contributing Editor
Dealers advised to keep up with consumersrsquo reliance on smart technology
Dealers
Survey Shows Smart Technology Clicks With Customers
Survey Shows Smart Technology Clicks With Customers
Aug 9, 2017
|
1 Min Read
byAlan Harman, Correspondent
How Rising Interest Rates Affect Dealership Valuations
Dealers
How Rising Interest Rates Affect Dealership Valuations
How Rising Interest Rates Affect Dealership Valuations
Aug 4, 2017
|
1 Min Read
byJames Taylor
Louis Ziskin
Retail
The Virtual Reality of Future Car Shopping
The Virtual Reality of Future Car Shopping
Aug 3, 2017
|
1 Min Read
byLouis Ziskin
Should Dealerships Be Allowed to Open on Sundays?
Dealers
Should Dealerships Be Allowed to Open on Sundays?
Should Dealerships Be Allowed to Open on Sundays?
Aug 2, 2017
|
1 Min Read
byTodd Bryant
How to Win Over Young Car Buyers
Dealers
How to Win Over Young Car Buyers
How to Win Over Young Car Buyers
Aug 1, 2017
|
1 Min Read
bySteve Lind
Finding Quality in Quantity: Refining Your Marketing Efforts Using Attribution
Digital Marketing
Finding Quality in Quantity: Refining Your Marketing Efforts Using Attribution
Finding Quality in Quantity: Refining Your Marketing Efforts Using Attribution
Jul 31, 2017
|
1 Min Read
byJames Grace
Top-Dog Dealer Tells How to Get Customers to Show Up
Dealers
Top-Dog Dealer Tells How to Get Customers to Show Up
Top-Dog Dealer Tells How to Get Customers to Show Up
Jul 28, 2017
|
1 Min Read
bySteve Finlay, Contributing Editor
Great Customer Experience Dealers’ Best Defense
Retail
Great Customer Experience Dealers’ Best Defense
Great Customer Experience Dealers’ Best Defense
Jul 28, 2017
|
1 Min Read
byDarryl Barber
Three Trends for Auto-Service Pros to Watch
Fixed Operations
Three Trends for Auto-Service Pros to Watch
Three Trends for Auto-Service Pros to Watch
Jul 27, 2017
|
1 Min Read
byRandy Wright
Todayrsquos consumers accustomed to instant gratification Denogean says
Dealers
How the Car Dealership Customer Experience Got So Good
How the Car Dealership Customer Experience Got So Good
Jul 27, 2017
|
1 Min Read
bySteve Finlay, Contributing Editor
Take This Dealership Internal Control Quiz
Dealers
Take This Dealership Internal Control Quiz
Take This Dealership Internal Control Quiz
Jul 26, 2017
|
1 Min Read
byEd Reinhard
Customer satisfaction is enhanced when dealers educate customers about tradein process Flores says
Finance & Insurance
Consumers Pretty Good at Self-Evaluating Trade-Ins
Consumers Pretty Good at Self-Evaluating Trade-Ins
Jul 25, 2017
|
1 Min Read
bySteve Finlay, Contributing Editor
Reynoldsrsquo AddOnAuto configurator
Finance & Insurance
Accessory Sales Become Attractive to Profit-Squeezed Car Dealers
Accessory Sales Become Attractive to Profit-Squeezed Car Dealers
Jul 21, 2017
|
1 Min Read
byJim Leman, Correspondent
Modest borderadjustment tax would hike pervehicle manufacturing costs 1000 on average
Fixed Operations
Parts Makers Push Case Against BAT, Drastic NAFTA Changes
Parts Makers Push Case Against BAT, Drastic NAFTA Changes
Jul 20, 2017
|
1 Min Read
byDavid Zoia Editor, Executive Director-Content
ldquoJargonfree digital experiencerdquo can take buyer offline and into showroom survey shows
Dealers
U.K. Auto Sector Scores Well in Online Performance
U.K. Auto Sector Scores Well in Online Performance
Jul 19, 2017
|
1 Min Read
byAlan Harman, Correspondent
Dealers Best-Suited to Handle Mobility Services
Dealers
Dealers Best-Suited to Handle Mobility Services
Dealers Best-Suited to Handle Mobility Services
Jul 17, 2017
|
1 Min Read
byJohn Possumato, CEO
Cox analysts and economists from left Michelle Krebs Jonathan Smoke Rebecca Lindland Brad Komer and Charlie Chesbrough take media questions
Finance & Insurance
As Lending Goes, So Goes the Auto Industry
As Lending Goes, So Goes the Auto Industry
Jul 14, 2017
|
1 Min Read
bySteve Finlay, Contributing Editor
Mixed messages from Trump Clinton campaigns
Dealers
What Car Dealers Can Learn From Trump and Clinton
What Car Dealers Can Learn From Trump and Clinton
Jul 12, 2017
|
1 Min Read
bySteve Finlay, Contributing Editor
AutoPulse relies on smartphonesrsquo locator functions to track consumer dealership visits
Digital Marketing
It Just Got Easier to Track Consumers’ Offline Car Dealership Visits
It Just Got Easier to Track Consumers’ Offline Car Dealership Visits
Jul 11, 2017
|
1 Min Read
bySteve Finlay, Contributing Editor
Dealer Develops Own Online Start-to-Finish Sales Platform
Digital Marketing
Dealer Develops Own Online Start-to-Finish Sales Platform
Dealer Develops Own Online Start-to-Finish Sales Platform
Jul 10, 2017
|
1 Min Read
byAdam Armbruster, Senior Partner
Credit Scores Expected to Rise, Some Artificially
Finance & Insurance
Credit Scores Expected to Rise, Some Artificially
Credit Scores Expected to Rise, Some Artificially
Jul 7, 2017
|
1 Min Read
byKen Hill
Some doomand gloom forecasts ldquoridiculousrdquo Szakaly says
Finance & Insurance
Sales Down, Incentives Up and Credit Scores Fall, But Not to Worry
Sales Down, Incentives Up and Credit Scores Fall, But Not to Worry
Jul 6, 2017
|
1 Min Read
bySteve Finlay, Contributing Editor
Bringing it all together not doing it all says CDK chief strategist Frey
Dealers
CDK Doesn’t Want to Be All Things to All People
CDK Doesn’t Want to Be All Things to All People
Jul 6, 2017
|
1 Min Read
bySteve Finlay, Contributing Editor
Digital, Physical Both Matter in Customer Experience
Dealers
Digital, Physical Both Matter in Customer Experience
Digital, Physical Both Matter in Customer Experience
Jul 5, 2017
|
1 Min Read
byMo Zahabi
Reports
See all
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