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He's a seasoned F&I guy and he's taken the class before, but Dave Redmond is back at one of Resource Training's menu-selling course. Redmond, a veteran F&I manager at Terry Shaver Pontiac, Highland, IN, returned for a refresher in what he says is an approach that needs fine-tuning because it's such a powerful sales tool. With him were 15 other students for training at the Glenview, IL headquarters