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RetailNew survey ranks customers’ satisfaction with tiresNew survey ranks customers’ satisfaction with tires
Michelin brand tires earn the highest customer satisfaction among passenger-vehicle and light-truck owners replacing their tires, according to the J.D. Power and Associates’ 2001 Replacement Tire and Retailer Customer Satisfaction Study. Firestone, which has seen its share of troubles in the past year, did not rank particularly well. In the 10th year of this national study, Michelin has ranked highest
